Cancellation Policy

Cancellation policies may vary depending on the rate plan selected at the time of booking. Please review the cancellation terms carefully before confirming your reservation.

Cancellation Policy

• Free cancellation may be allowed up to 48 hours before the scheduled arrival date.
• Cancellations made within 48 hours of arrival may incur a charge equivalent to one night’s stay.
• In case of a no-show, the full reservation amount or at least one night’s charge may be applied.
• Refund timelines may vary depending on the payment method used.

Guest Conduct & Responsibilities

Guests are expected to behave in a respectful and lawful manner during their stay. Any damage to hotel property caused by a guest will be the responsibility of the guest and may result in additional charges.

The hotel reserves the right to request guests to leave the premises without refund in cases of misconduct, illegal activity, or disturbance to other guests.

Damage to Property

Guests will be held responsible for any loss or damage to hotel property caused by themselves, their visitors, or any person for whom they are responsible. Charges for repair or replacement may be applied.

Personal Belongings & Liability

While the hotel takes reasonable care to ensure the safety of guests and their belongings, Maa Kokila Grand Inn shall not be held responsible for loss, theft, or damage to personal property during the stay.

Guests are encouraged to take appropriate care of their valuables.

Website Use & Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Maa Kokila Grand Inn unless otherwise stated. Unauthorized reproduction, copying, or distribution of website content is prohibited without prior written consent.

Privacy

Any personal information provided during booking or through the website will be handled responsibly and used only for reservation, communication, and service purposes in accordance with the hotel’s privacy practices.

Changes to Terms & Conditions

Maa Kokila Grand Inn reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website or hotel services after changes are posted constitutes acceptance of those changes.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or services of Maa Kokila Grand Inn shall fall under the jurisdiction of the appropriate courts in Uttarakhand, India.

For any questions regarding these Terms & Conditions, guests may contact the hotel directly through the contact information provided on the website.